Delivery Information

Here at Whisky-Online we have been shipping whisky around the World for over 15 years and so we understand how to prepare your items securely to ensure you receive them in the same condition leave us.

Our in-house packing team will wrap and pack your items in bespoke packing material to ensure maximum safety while in transit. We endeavour to use 100% biodegradable materials where possible, which can be used again and again or ultimately can be easily recycled if no further use is required. Our delivery boxes are made of 100% recyclable cardboard. Our polystyrene loose fill and bubble wrap are made up from biodegradable materials.

Before signing for any goods, all parcels must to be checked carefully. If the seal is broken or if the package is damaged or wet, sign carrier's sheet strictly in accordance with the actual condition. It is not sufficient to sign "unexamined". In the rare event your order is damaged please retain all packaging, contact us immediately with photographs and we will endeavour to rectify any problems.

Our Couriers

Who we use

We use DHL as our primary delivery company but can use DPD for certain UK destinations. DHL is the world’s leading logistics company and we favour DHL as we have found over the years they are the most trusted delivery company we have used. We work closely with our dedicated manager who is always avalible should we need direct assistance. We also favour DHL for international deliveries as they have their own aircrafts which allows us to ship alcohol to as many destinations around the world as safely and securely as possible.