Whisky-Online Shop Delivery Information

Whisky Auction Delivery

Here at Whisky-Online we have been shipping whisky around the World for over 20 years and so we understand how to prepare your items securely to ensure you receive them in the same condition as they leave us.

Our in-house packing team will wrap and pack your items in bespoke packing material to ensure maximum safety while in transit. We endeavour to use 100% biodegradable materials where possible, which can be used again and again or ultimately can be easily recycled if no further use is required. Our delivery boxes are made of 100% recyclable cardboard. 

We use DHL as our primary delivery company. DHL is the world’s leading logistics company and we favour DHL as we have found over the years they are the most trusted delivery company we have used. We work closely with our dedicated manager who is always available should we need direct assistance. We also favour DHL for international deliveries as they have their own aircrafts which allows us to ship alcohol to as many destinations around the world as safely and securely as possible. 

 Important Delivery Information

All deliveries have to be signed for and will only be left with persons over the legal drinking age for their country.

Delivery times should be taken as a guide only and cannot be guaranteed.

DHL will no longer leave a card notifying you they have attempted to deliver your parcel. Instead your delivery status will be updated online which you must monitor yourself. You can track your delivery via your Whisky-Online account or by clicking the link in the original delivery email.

Deliveries can not be left in a safe place and must be signed for by someone over the legal drinking age in the respected country. 

Our courier can not give specific time slots and therefore deliveries are an all day appointment.

Please note that if there is no-one available to sign for the delivery and the delivery fails on 2 or more occasions, then additional charges may be incurred for any further delivery attempts.

If for any reason you make alterations to the delivery outside of Whisky-Online this is at your own risk. Please note that if you make use of such services we cannot be responsible for lost or stolen packages as this is a unauthorised third party service.

Before signing for any goods, all parcels must to be checked carefully. If the seal is broken or if the package is damaged or wet, sign carrier's sheet strictly in accordance with the actual condition. It is not sufficient to sign "unexamined". In the rare event your order is damaged or there is an issue, please retain all packaging, contact us immediately with photographs and we will endeavour to rectify any problems.

To pre calculate your shipping total, you can add the products to your cart and proceed to the delivery option page - our system will then automatically calculate your delivery.

Alternatively you can calculate your shipping total using the table below. Simply click your country below and cross reference the Shipping Rate number displayed on each product page to the table below.

Please note that goods purchased in the UK but delivered outside the UK will NOT have UK VAT added at the time of purchase but WILL be subject to VAT and possibly customs import duties on arrival at the destination country.

• Duties and taxes are charged by Customs in the destination country and the receiver is responsible for paying them.

• Our courier DHL will pay the charges on the receiver's behalf and collect payment from the receiver prior to or on delivery. There may be an admin fee associated with this service.

• Deliveries outside the UK, particularly to EU countries may be subject to delays due to Brexit administrative issues. We are unable to provide refunds on purchases which have been delayed, destroyed or returned to us due to unpaid fees and/or taxes or due to any other customs or administrative issues.

• Please note due to ongoing post Brexit issues we are unable to ship to the following countries until further notice France, Poland, Greece, Italy, Hungary, Czechia, Sweden.

Please contact us prior to placing an order if you have any questions and we will do our utmost to answer these for you.

 Click & Collect

Whisky-Online Shop
Unit 15 Cropper Close,
Whitehills Industrial Park,
FY4 5GH       Open map →

10am - 4pm.
Monday - Friday excluding Bank Holidays.

England, Wales & NI: 01253 620 376
Scotland: 01224 536 062
International: (+44) 1253 620 376


• Shop on Whisky-Online.com & select your item(s) for Click & Collect at the checkout.

• All products are available for same day collection and will be available to collect from our store, usually within 1 hour.

• Once you have completed your order, you’ll receive an email when your order is ready for pickup. If you wish to receive text, you’ll have an option to add your number at the order confirmation screen.

• Please wait for your Email or Text notification to confirm that your order is ready for collection before you set off.

• Bring your confirmation email when you come to collect your order and some for of identification.

 Delivery Costs

 Whisky-Online Shop

Not Just Another Whisky Shop, A Collectors & Drinkers Paradise!