Terms and Conditions


1.1 These are the terms and conditions by which we supply goods to you.

1.2 Please read these terms carefully before you place an order with us. These terms will set out who we are, how we will provide goods to you, what to do if there is a problem, and other important information. If there are any details you need further information on, please contact us.


2.1 We are Whisky-Online.com Limited a company registered in England and Wales. Our company registration number is 05974614 and our registered office is at Units 1-3 Concorde House, Charnley Road, Blackpool, Lancashire, United Kingdom, FY1 4PE. Our registered VAT number is 534352950.

2.2 You can contact us by phone on 01253 620376 or by email to info@whisky-online.com.

2.3 We may contact you by telephone or in writing to the email address provided in your Whisky Online account.

2.4 When we use the words “writing” or “written” in these terms, this includes emails.


    1. Our acceptance of your order will only take place when we send you an order dispatch email, at which point a contract will have been formed between you and us.

    2. If, for any reason, we are unable to accept your order, we will inform you of this and will not charge you for the goods. This may be because the goods are out of stock; because of unexpected limits upon our resources which we could not reasonable plan for; or because we have identified an error in the pricing or description of the goods.  

    3. You will be assigned an order number within your order acknowledgement email. You should cite your order number when contacting us about your order.

    4. We do accept orders from outside of the UK; however delivery costs may vary depending upon your location. For more information on the locations we deliver to, and the delivery charges, please our [delivery] page.

  1. OUR Goods

    1. The goods will be as described on our site listing in all material respects however they may vary slightly from any pictures of the goods or their packaging displayed on our site.

    2. Some of the goods listed on our site may be pre-owned. If goods are pre-owned, then this will be detailed in the description of the goods on the listing.  

  2. YOUR RIGHT TO cancel your order

    1. Under the Consumer Contracts Regulations 2013 you are given a statutory right to cancel online orders at any time up to 14 days following delivery of your goods and receive a refund. If you want to change your mind about your order, please [contact us] as soon as possible within such timeframe. If you call us to discuss cancellation of your order we will need some written confirmation from you that this is the case.

    2. If you cancel your order after goods have been dispatched to you, you will be responsible for returning them to us. Please see section 8 for more details as to how to return goods to us. You will not be able to return goods to us if you have broken any seals on the packaging.

    3. Where you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the goods caused by you handling them in any manner which would not be acceptable in a shop. Please see section 8 for more details on how we handle returns and refunds.


    1. The prices of the goods are listed on our site. The price listed is inclusive of VAT; however a VAT exclusive figure is also listed on the goods page. Details of our delivery charges can be found on our [delivery] page, and will be notified at the time of placing your order and selecting your delivery option.

    2. We take reasonable care to ensure that all the prices listed are correct at the time at which they are listed; however, it is possible that we may, despite our best efforts, list goods with an incorrect price. If the price listed is below the actual price of the goods, we will not accept your order. We will give you written notice if you have placed an order for goods which have been incorrectly priced, and will refund any sums you have paid.

    3. Payment must be made in full when you complete your order. If you do not make payment in full your order will not be processed, and if it has already been accepted then we may end the contract without liability to you.

    4. If you suspect any invoice or amount charged is incorrect, you should contact us promptly to notify us.

  4. PROVIDING THE goods

    1. We will dispatch the goods to you in accordance with the delivery options that you have selected when placing your order. Further details of delivery options can be found on our [delivery] page.  

    2. If our supply of the goods is delayed by an event outside of our control, then we will inform you as soon as reasonably possible in writing, and let you know of any steps that may be taken to minimise the delay. Provided we notify you of the delay, we will not be held liable for delays caused by the event outside of our control. If there is a risk of a substantial delay, then you may contact us to end the contract and receive a refund for any of the goods you have paid for but have not yet received.  

    3. You have the option to collect the goods from our premises. You will be able to collect your order from our premises at any time during our normal working hours of 9am to 5pm on weekdays (excluding public and bank holidays).

    4. If you do not collect the goods from us as pre-arranged or any goods are returned to us due to unsuccessful delivery then we will contact you for further instruction. We may charge you for storage costs and any further delivery charges. Please see our [delivery] page for details of our storage costs. If we are unable to contact you or re-arrange delivery or collection of the goods within a reasonable timescale, then we may end the contract and will reimburse you for the purchase price, less any delivery charges and/or storage costs incurred.

    5. The goods will become your property on the later of the goods having been delivered to your delivery address; when the goods are collected from us by you, or by a carrier organised by you; and you paying for the goods in full.

    6. We may suspend the supply of goods to you if:

      1. the goods’ packaging needs updating to reflect changes in relevant legislation and regulatory requirements;

      2. you have requested amendments to be made to your order; or

      3. you do not pay in full, the cost of the goods upon ordering.

    7. We will contact you in advance to notify you that we will be suspending the supply of your goods, unless the reason for the suspension is urgent. You may contact us to end the contract if we have suspended the supply, or we have informed you that we intend to end the contract. We will provide you with a refund for any sums you have paid for the goods.

  5. Returning goods and complaints

    1. If you have any queries or complaints about the goods, please [contact us].

    2. If you are a consumer (i.e. you are individual purchasing goods for private use and not as part of any trade or business) then you benefit from certain consumer protection rights. These are summarised below, but for detailed information please visit the Citizens Advice Website www.adviceguide.org.uk or seek independent legal advice. Nothing in these terms will affect your legal rights:

      1. We are under a legal duty to supply goods that are in conformity with this contract;

      2. The Consumer Rights Act 2015 says that the goods must be as described, fit for purpose and of satisfactory quality and if not:

        1. you can get an immediate refund in the first 30 days following your purchase;

        2. thereafter we may offer replacement goods or a credit note, or choose to refund you.

    3. Where you wish to cancel your order and return goods to us, please contact us:

      1. In writing - Email us at tim@whisky-online.com. Please provide your name, delivery address, your order number, your phone number and your email address;

      2. By post - Print off a [returns form] and complete it accordingly, or just simple write to us. Please ensure that you include your name, delivery address, your order number and your phone number;

      3. By phone - Contact us on 01253 620376 with your name, delivery address and order number.

    4. If you end your contract with us for any reason after the goods have been dispatched to you, or you have received the goods, you must return them to us. You may return the goods:

      1. Post - Send the goods to 1-3 Concorde House, Charnley Road, Blackpool, FY1 4PE. Make sure to include your order number and your reason for returning within the parcel; or

      2. Drop off - You can bring the goods to 1-3 Concorde House, Charnley Road, Blackpool, FY1 4PE. Make sure you include your order number and your reason for returning the goods.

    5. We will pay the costs of return:

      1. where the goods supplied are  faulty or misdescribed; or

      2. there has been an error in the pricing of the goods and you no longer wish to continue with your order.

In all other cases you will be responsible for the cost of returning the goods to us.

    1. If we are responsible for refunding delivery costs, then this will be the least expensive delivery method we offer.

    2. Any refunds due to you will be made within 30 days of receiving your returned goods. Your refund will be sent to the account which the goods were purchased from.  


    1. If we do not meet our obligations under these terms, we will be responsible for loss or damages suffered by you, which is a foreseeable result of us breaching these terms or our failure to use reasonable care and skill. We will not be responsible for any loss or damages which are not foreseeable or as expressly excluded below. Loss or damages are foreseeable if either it is obvious it will happen or if, at the time the contract was made, both we and you knew it might happen.

    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes the liability for death or personal injury caused by our negligence or the negligence of our employees, agents, subcontractors, for fraud or fraudulent misrepresentation.

    3. If you are a consumer, then we are supplying the goods to you for your own personal use and we will not have any liability for any loss of profit, loss of business or business interruption.

    4. If you are a business customer:

      1. these terms constitute the entire agreement between us in relation to your purchase and you acknowledge that you have not relied on any statement, promise, representation or warranty made or given by or on our behalf and which is not set out in these terms;

      2. we will have no liability to you for any loss of profit, loss of business, business interruption or any indirect or consequential loss arising out of this contract; and

      3. our total liability to you in respect of all other losses arising out of this contract shall in no circumstances exceed the total price paid by you for the goods.


We will only use your personal information as set out in our [privacy notice].


    1. We may transfer our rights under these terms to another, whether an individual or an organisation.

    2. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    3. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

    4. If a court finds any of these terms to be illegal, or invalid, the remaining terms shall continue in force. Each of the terms of these terms operates independently, and shall not be affected by the invalidity or unenforceability of another.

    5. Even if we delay in enforcing any of these terms of this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

    6. These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English Courts. If you are a consumer and:

      1. you live in Scotland you can bring proceedings in respect of the goods in either the Scottish or English courts;

      2. you live in Northern Ireland you can bring legal proceedings in respect of the goods in either Northern Ireland or the English courts; or

      3. you live outside of the United Kingdom but within the European Union then you may be able to bring proceedings in your local courts under the consumer protection laws applicable in your country.