Become a Whisky-Online Shop VIP customer
Due to the unprecedented demand we are experiencing with newly released whisky, we have been at a stage for some time whereby we physically do not get allocated enough stock by our suppliers to fulfil all order requests.
We have reviewed a number of a ways to approach distributing our allocation fairly - some of which we do not agree with where others appear to work well but don't meet our goal.
The VIP Tier scheme we are introducing is designed to reward our loyal and regular customers with stock that is in high demand.
To become a VIP customer you need to shop with us on a regular basis.
By becoming a VIP customer you will benefit from special offers and discounts that are not avalible to non-VIP customers.
You will also get exclusive access to limited stock Whisky-Online Shop have to offer,
such as new releases from the likes of Daftmill, Glendronach & highly sought-after Independent bottlings and rare Bourbons.
Not Just Another Whisky Shop, A Collectors & Drinkers Paradise.
Unfortunately, all bottles sold under our VIP Scheme are strictly one per customer. If you place multiple orders, these will be canceled.
There are a number of benefits being a VIP customer. Such as, each time you enter a new Tier, you will receive a discount. This will be a minimum 5% discount which will help you on your way. As you progress through each Tier, the discount will get higher. You will also benefit by having the opportunity to buy limited-edition stock we acquire. Stock will be avalible throughout all Tiers but the lowest stocked items will be offered to those in the highest Tier first.
Nobody is guaranteed VIP products. VIP products are offered on a first come first serve basis. We recommend following us on social media and subscribing to our newsletter so you are always in the loop.
In the current market, all whisky retailers are up against the same difficulties. These difficulties are that demand for whisky is outstriping supply. For a number of years we have found it very hard to satisfy all our customers with the allocation we receive. With the launch of our new website in November 2020 we have introduced our VIP customer Scheme which we intend will bring a balance to our predicament. We understand this scheme is still not going to satisfy everyone but there is no system that will.
Currently, the only way you know which Tier you are in is to keep track of your emails. Each time you enter a Tier, you will receive an email to notify you which Tier you are in. If you are unsure, you can always contact us.
Our system for Tiers is completely automated. Once your order has been fulfilled and shipped, this is when you will enter a Tier.
Although you may have entered a Tier and received the email confirmation, there can be a slight delay before the orange buy button is activated. You will be at no disadvantage by this delay as customers are activated in the order they enter the Tier.
Sadly auction wins do not contribute to the VIP scheme. Although Whisky-Online Auctions is our sister company, both businesses are completely independent of each other.
Unfortunately, orders placed on our old system will not count towards the scheme. Only orders placed on our new system from November 2020 will count.
No you can not use discounts on VIP products. If you apply a discount to a VIP product, we will not fulfil your order.
No, you can not use a gift card to fulfill a VIP purchase. Gift cards can only be used for non-VIP products.
To qualify you need to meet the following criteria:
Entering Tiers can be achieved by the amount of orders you fulfil or the amount you spend. Below you will find an example of each method.
Total Orders (min £50 per Order)
In order to enter Tier 1, you must fulfil at least 3 orders with a minimum spend of £50 per order. If you fulfil 3 orders but do not reach the minimum order spend, you will not enter Tier 1. If this threshold is reached on your 4th order, this is when you will enter Tier 1. To progress to Tier 2, you simply need to fulfil a further 2 orders with a minimum spend of £50 per order.
Total Order Values Combined
To enter Tier 1 by order value, you must fulfil at least 1 order for at least £500. If you fulfil 1 order under this threshold but fulfil another order at a later date that exceeds £500, this is when you will enter Tier 1. If you fulfil 1 order or a combination of orders greater than £750 you will automatically enter Tier 2.
Each time you enter a new Tier you will automatically receive a welcome email and a special discount as an incentive to get you on your way to the next Tier.
As you progress through each Tier, you will benefit accordingly to the Tier you are in.
|Tier||Total Orders (min £50 per Order)||Total Order Values Combined|
We will offer our allocation in the following formation:
If we are allocated 20 bottles of a certain whisky that is in high demand, these will be offered to VIP customers in the highest Tier first. To accommodate all Tiers, you will find from time to time we will allocate stock to all Tiers. Please note if you are offered stock, this is not a guarantee to purchase. It is offered on a first come first served basis. So if you are offered stock under the VIP Scheme, please do not delay your purchase otherwise you may miss your opportunity. If you have any questions regarding our VIP Scheme, please do not hesitate to contact us.
Latest VIP Products
Join our VIP customer scheme by shopping with us regularly and we will reward you with special offers, discounts and limited edition stock. Each time you hit a Tier threshold, we will automatically enter you into the next Tier. To benefit the most, you will need to be in the highest Tier. Please refer to the table above to understand how Tiers work.
As you progress through each Tier, we will send you emails bespoke to that Tier. Emails will include discounts, special offers and opportunities to buy limited edition whiskies that are in demand. So please make sure you are subscribed to our newsletter otherwise you may not receive these important emails.
Each time you enter a new Tier, we will automatically issue you a discount code to get you on your way to the next Tier. The higher the Tier you are in, the bigger the discount will be. Discounts can only be used once and will last for a limited time only - so please make sure you use the discount before the time stated.
Unlock Limited Editions
The biggest benefit being a VIP customer is that you will get access to our rarest stock that is in high demand. These products will be offered to VIP customers in the highest Tier first for a limited time before they are offered to the Tier below until our stock has sold out. The higher the Tier you are in, the higher chance you will have of securing rare whisky.
YEARS SHIPPING EXPERIENCE
OF HAPPY CUSTOMERS