Whisky Online

General Terms & Conditions of Sale

 

Payment

 

We accept Visa, Mastercard, Solo, Maestro, Visa Electron and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

You must comfirm that you are of legal age to purchase alcohol within your country of residence (UK 18, USA 21).

 

If the order is being delivered to a different address, the recipient must also be of legal age to receive alcohol. This is the responsibility of the purchaser.

 

Security

 

All personal information including your name, address, phone number, email address, login password etc is all entered on our secure server which uses SSL. This means the data is encrypted before it is sent securely across the Internet. All credit and debit card numbers are entered solely on the secure server of Protx, one of the leading names in online payments. Once on the Protx systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Protx is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

 

Orders from Outside the UK

 

All transactions are made in UK Pounds Sterling (GBP £). If you are ordering from outside the UK the actual exchange rate used for the transaction is determined by your credit card company who will convert the transaction to your own currency (e.g. US Dollars, Euros etc). Please note: if we choose to display prices in other currencies on this website, these prices may vary slightly from the actual price you pay. This is because the exchange rate used by your credit card company may vary slightly from the one we are using. We aim to keep all prices as accurate as possible and our exchange rate is updated daily.

 

Delivery Schedule

Please refure to our delivery rates page.

 

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Tax Charges

Orders made from the UK are subject to VAT. If we are sending products to an address within the European Union, prices are also subject to VAT. Oders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient, we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.

 

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. (Excluding pre-arranged special orders). Goods must be returned within 30 days. The goods must be returned postage paid in the same condition in which they were received. We cannot refund purchases if the original packaging or seals have been broken or tampered with in any way.

Whisky-Online.com may make a charge, not exceeding the direct costs of recovering goods supplied under the terms of sale, where the terms of sale provides that the consumer must return any goods supplied if he cancels the sale under regulation 10 of the UK's "The Consumer Protection (Distance Selling) Regulations 2000", but the consumer does not comply with this provision or returns the goods at the expense of Whisky-Online.com.
All goods remain the property of Whisky-Online.com until payment is received in full.

 

Reaching Us

If you need to contact us, please email info@whisky-online.com alternatively, you can call on International +44 (0) 1253 620376 or write to us at

 

Whisky-Online.com Ltd

Units 1-3 concorde house

Charnley Road

Blackpool

Lancashire

FY1 4PE

 

Privacy Policy

Whisky-Online.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

 

Returns Policy

It is whisky-online's policy to ensure that all products supplied to all our customers arrive in perfect condition. If you are unhappy with you purchase (other than perishables) which are not faulty, we will happily refund your money, (excluding the delivery charge and any duties incurred in the return), or exchange the products if you inform us within 7 days. Any returned products must be returned to us in good condition, with all packaging intactand. All refunds and reimbursements will be paid within 30 days of your notifying us about returning the products. Any product returned must be within its original packaging and with unbroken seals. The cost of returning the product is the responsibility of the customer.
It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage .