Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
You must comfirm that you are of legal age to purchase alcohol within your country of residence (UK 18, USA 21).
If the order is being delivered to a different address, the recipient must also be of legal age to receive alcohol. This is the responsibility of the purchaser. |
Shipping And Handling NOTE: If you are paying by Cheque, the goods will only be despatched once your cheque has been received and cleared.
Please contact us if your country is not listed, as there may be export restrictions concerning our products. |
| Delivery Schedule Please refure to our shipping page |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges Orders made from the UK are subject to (VAT). If we are sending products to an address within the European Union, prices are also subject to (VAT). Oders sent to an address outside the EU, are not charged (VAT), although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient, we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.
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| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. (Excluding pre-arranged special orders). Goods must be returned within 30 days. The goods must be returned postage paid in the same condition in which they were received. We cannot refund purchases if the original packaging or seals have been broken or tampered with in any way.
Whisky-Online.com may make a charge, not exceeding the direct costs of recovering goods supplied under the terms of sale, where the terms of sale provides that the consumer must return any goods supplied if he cancels the sale under regulation 10 of the UK's "The Consumer Protection (Distance Selling) Regulations 2000", but the consumer does not comply with this provision or returns the goods at the expense of Whisky-Online.com.
All goods remain the property of Whisky-Online.com until payment is received in full. |
Reaching Us If you need to contact us, please email info@whisky-online.com alternatively, you can call on International +44 (0) 1253 620376 or write to us at
whisky-online.com Ltd
Units 1-3 concorde house
Charnley road
Black pool
Lancashire
FY1 4PE |
Privacy Policy Whisky-online.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy It is whisky-online's policy to ensure that all products supplied to all our customers arrive in perfect condition. If you are unhappy with you purchased (other than perishables) which are not faulty, we will happily refund your money, (excluding the delivery charge and any duties incurred in the return), or exchange the products if you inform us within 7 days.Any returned products must be returned to us in good condition, with all packaging intactand. All refunds and reimbursements will be paid within 30 days of your notifying us about returning the products. Any product returned must be within its original packaging and with unbroken seals. The cost of returning the product is the responsibility of the customer.
It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage .
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